Returns & Refunds Policy

Effective Date: August 25, 2026

We want you to be satisfied with your purchase from The Card Chop. Because our products are produced using 3D-printing technology—and many are printed or customized specifically for each customer—the following return and refund conditions apply.

Standard Products

Standard products may be returned within 14 calendar days of delivery or local pickup if they are:

• Unused, uninstalled and unmodified
• In their original condition
• Returned with all included pieces
• Accompanied by proof of purchase

Selecting one of the standard colors advertised on our website does not, by itself, make a product custom or ineligible for return.

Customers are responsible for return-shipping costs on standard returns. Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping service because we cannot issue a refund for a return that we do not receive.

Custom and Personalized Products

Custom products are made specifically for the customer and are generally final sale and nonreturnable. This includes:

• Products created from a customer’s STL, 3MF, CAD file, sketch or measurements
• Personalized products containing names, logos or custom text
• Products modified from our standard design at the customer’s request
• Special sizes, materials or nonstandard colors
• Custom prototypes and one-of-a-kind designs
• Design services or digital files after work has been delivered

Custom products remain eligible for replacement or refund if they arrive damaged, contain a manufacturing defect or do not reasonably match the specifications approved by the customer.

Normal Characteristics of 3D-Printed Products

3D-printed products are created layer by layer. The following characteristics are normal and are not considered defects when they do not affect the product’s intended function:

• Visible layer lines
• Small seams or minor surface marks
• Support-removal marks
• Slight differences in texture or finish
• Minor dimensional variations inherent to 3D printing
• Small differences between product photographs and the finished item
• Slight color variations between filament batches or computer screens

Each product may have subtle differences that make it unique.

Damaged, Defective or Incorrect Items

Please contact us within seven calendar days of delivery or pickup if your order arrives damaged, defective, incomplete or incorrect.

Include:

• Your name and order number
• A description of the problem
• Clear photographs of the item
• Photographs of the shipping box and packaging if the order was damaged during shipment

Please do not discard damaged products or packaging until we have reviewed the claim.

After reviewing the information, The Card Chop may provide a repair, replacement, reprint, store credit or refund. When the problem was caused by our production, packing or fulfillment error, we will cover any required return-shipping cost.

Fit and Compatibility

Customers are responsible for reviewing product descriptions, dimensions and compatibility information before ordering. Please contact us before purchasing if you are unsure whether a product will work for your intended application.

Returns resulting from incorrect measurements, equipment incompatibility or inaccurate information supplied by the customer may be declined, particularly for custom products.

If the dimensions or compatibility information on our product listing was materially inaccurate, contact us so we can correct the issue.

Cancellations

Standard-product orders may be canceled before they have shipped.

Made-to-order and custom orders may be canceled only before design or production work begins. Once design work, material preparation or printing has started, the order may no longer be canceled. Any completed design work, materials or printing costs may be deducted from an approved cancellation refund.

If we are unable to produce or ship an order within the stated timeframe, we will contact the customer with an updated estimate. The customer may accept the revised timeframe or cancel the unshipped order for a full refund.

Return Authorization

All returns require authorization before they are shipped.

Contact The Card Chop through the website’s Contact page with your order number and reason for the return. If the return is approved, we will provide return instructions and the correct return address.

Do not mail a return to our former retail location or any address without receiving return instructions. Unauthorized returns may be refused or delayed.

Approved returns must be shipped within 14 calendar days of return authorization.

Refunds

Approved refunds are normally processed within five business days after the returned product is received and inspected.

Refunds will be sent through the original payment method whenever possible. Your bank, PayPal, Cash App or card processor may require additional time to post the refund.

Original shipping charges are nonrefundable unless the return resulted from our error or the product arrived damaged or defective. Products returned used, damaged, incomplete or outside the approved return period may receive a reduced refund or may be refused.

Nonreturnable Items

The following items are not eligible for standard returns:

• Custom or personalized products
• Products made to customer-provided specifications
• Clearance or final-sale items
• Digital files and completed design services
• Products that have been used, installed, altered or modified
• Products damaged by misuse, improper installation or unsuitable conditions
• Items returned without authorization
• Items returned after the applicable return period

Product Use and Care

The Card Chop is not responsible for damage caused by misuse, excessive force, improper installation, modification, exposure to excessive heat, prolonged direct sunlight, chemicals or use outside the product’s intended purpose.

Many common 3D-printing materials can soften or deform when exposed to high temperatures. Products should not be left inside hot vehicles or near other high-heat environments unless the product description specifically states that it is suitable for such use.

Local Pickup Orders

For local-pickup orders, the return period begins on the date the order is collected. Customers should inspect their order promptly after pickup and report any damage, defects or missing pieces within seven calendar days.

Contact Us

To request a return, report a problem or ask a question about this policy, contact The Card Chop through the Contact page on our website. Please include your order number so we can assist you promptly.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.