Privacy Policy
Effective Date: August 25, 2026
The Card Chop respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, when it may be shared and the choices available to you.
By visiting our website, placing an order or contacting us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Order and product information
- Color, size and customization selections
- Messages and customer-service communications
- Local-pickup information
- Photographs, sketches, measurements or design instructions
- STL, 3MF, CAD or other files submitted for custom-printing work
- Marketing preferences
- Reviews or feedback you choose to submit
Payment Information
Payments may be processed by third-party providers such as Stripe, PayPal or Cash App Pay.
We generally do not receive or store your complete payment-card number, bank-account number or payment credentials. Payment providers process that information under their own terms and privacy policies. We may receive limited information such as payment confirmation, transaction identification, payment method, billing name and order amount.
Information Collected Automatically
When you visit the website, our ecommerce platform and service providers may automatically collect information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Approximate location based on IP address
- Date and time of visits
- Shopping-cart activity
- Website interactions
- Cookie and similar technology identifiers
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping or local pickup
- Produce custom or made-to-order products
- Process payments, refunds and cancellations
- Communicate about orders, production and delivery
- Provide customer support
- Respond to questions and custom-print requests
- Detect fraud, abuse or security threats
- Maintain tax, accounting and business records
- Improve our products, website and customer experience
- Send marketing messages when you have chosen to receive them
- Enforce our policies and Terms and Conditions
- Comply with legal obligations
Transactional messages concerning an order are not marketing messages and may be sent as necessary to complete the transaction.
Customer-Provided Design Files
Files, photographs, measurements and design instructions submitted for custom printing will be used to evaluate, quote, design, manufacture and fulfill the requested work.
We may retain files and related communications for a reasonable period to complete the order, provide replacements, respond to questions, maintain production records or comply with legal requirements. Customers should not submit confidential, sensitive or proprietary information unless it is necessary for the requested work.
How We Share Information
We may share information with service providers that help operate our business, including:
- Big Cartel, which hosts our online storefront
- Stripe, PayPal and Cash App Pay for payment processing
- USPS, UPS, FedEx and other shipping or delivery providers
- Providers used for shipping labels and tracking
- Website hosting, analytics, security and technical-support providers
- Email and customer-communication services
- Professional advisers such as accountants, attorneys and insurers
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information:
- To comply with a subpoena, court order or legal requirement
- To prevent fraud, misuse, infringement or unlawful activity
- To protect our rights, customers, property or safety
- In connection with a sale, merger, restructuring or transfer of the business
- With your direction or consent
Selling and Sharing Personal Information
The Card Chop does not sell customers’ personal information for money.
We may use analytics, advertising or social-media services to understand website traffic or promote our products. Depending on applicable law, certain disclosures involving cookies or advertising identifiers could be considered “sharing” or a “sale.” Where required, we will provide applicable privacy choices.
Cookies and Similar Technologies
Our website and its service providers may use cookies and similar technologies to:
- Keep the shopping cart working
- Remember preferences
- Maintain website security
- Process checkout
- Measure traffic and performance
- Understand how visitors use the website
- Support advertising or social-media features
You can usually control cookies through your browser settings. Blocking essential cookies may prevent portions of the website or checkout from functioning correctly.
We do not currently respond to standard browser “Do Not Track” signals because there is no universally accepted standard. Where legally required and technically supported by our website platform, we may honor recognized opt-out preference signals.
Email Marketing
We will add you to a marketing list only when you choose to subscribe or otherwise consent.
Marketing emails will include an unsubscribe option. Unsubscribing from marketing does not prevent us from sending order confirmations, pickup notices, shipping updates or other necessary transaction-related messages.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy.
Order, payment-confirmation, tax and accounting records may generally be retained for up to seven years or longer when required by law. Other information may be deleted earlier when it is no longer needed.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information. Payment information is handled through established third-party processors and secure website connections.
No online service or storage system can guarantee complete security. Customers are responsible for protecting their own account credentials, devices and payment accounts.
Children’s Privacy
Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information without appropriate parental permission, contact us so we can review and delete it where required.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Obtain information about how your data is used or disclosed
- Withdraw marketing consent
- Opt out of certain targeted advertising or data sharing
- Receive a portable copy of certain information
- Appeal the denial of a privacy request
- Exercise privacy rights without unlawful discrimination
To submit a request, contact The Card Chop through the website’s Contact page. Include your name, order number if applicable and a description of your request.
We may need to verify your identity before completing a request. Certain records may be retained when necessary to complete an order, comply with tax or legal requirements, prevent fraud or resolve a dispute.
Third-Party Websites and Services
Our website may contain links to Facebook, Instagram, payment services, shipping providers or other third-party websites. Their privacy practices are controlled by their own policies. The Card Chop is not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy when our business, website services or legal obligations change. The updated version will be posted on this page with a revised effective date.
Continued use of the website after an update means that the updated policy applies to information collected after its effective date.
Contact Us
For privacy questions, concerns or requests, contact The Card Chop through the Contact page at:
Nothing in this Privacy Policy limits any privacy rights that cannot be waived under applicable law.